Search results for "Back office"
showing 2 items of 2 documents
Integration of IT Applications in Local Government Computer Systems
2015
Integration of IT applications in companies has always been a hot topic in recent years, leading to the creation of a new working style in the software: Enterprise Application Integration. To present the essence and very detailed image of this, is a main purpose of the paper. After a literature review, authors have described a chosen system, which is being used by the local government entities. The first part of the article traces the evolution of embedded computing applications management companies and the problems that were inevitable faced during the integration efforts. Then, in the article, the infrastructure of EAI is presented, with the detailed description of its: Front, Back, Middl…
Customer Relationships Management in Organizations
2013
Abstract In recent years, the market for on-demand CRM applications suffered especially in the segment of small and medium companies because of the concerns about the cost and the complexity of on request implementations. CRM on demand is a good choice for companies that want to implement standard processes that can use data structures “out of box” with little or not at all internal IT support and does not require complex or real-time integration with back office systems. However, on-demand CRM software is not always as simple as vendors want us to believe. Customizing can be problematic and interface tools of CRM vendors can not provide desired levels of integration. Implementing a hosted …